Account Director
Core
Strategic account leadership for life sciences clients, ensuring service delivery, relationship growth, and operational excellence.
Role type
Senior Account Director (Service & Operations)
Builds
Long-term customer relationships and operational service delivery for life sciences clients
Domain
Life Sciences / Regulated Industries / Event Planning
Deliverable
client delivery
Required skills
Customer relationship management, strategic guidance, team leadership and mentoring, budget management, SOW oversight, regulatory compliance knowledge, problem-solving, Microsoft Office proficiency
Preferred skills
Life Sciences industry experience, Speakers Bureau and Event Planning experience, Veeva CRM product suite knowledge
Responsibilities
Serve as primary escalation point for customer stakeholders, develop long-term customer relationships, align on goals via regular meetings, identify new business opportunities, ensure team delivery on customer requests, provide strategic guidance on industry best practices, build and mentor internal teams, manage staffing within budget constraints, oversee Statements of Work (SOWs)
Seniority
Senior, hands-on IC with leadership responsibilities