Call Centre Officer - Newcastle | NSW Government
Core
Respond to phone and live-chat enquiries, process applications and data, and provide administrative support to deliver high-quality customer service for the NSW Government.
Role type
Call Centre Officer (Customer Service & Admin)
Builds
Customer service interactions and processed government applications
Domain
Public Sector / Government Services
Deliverable
client delivery
Required skills
Phone and live-chat communication, data processing, record keeping, Microsoft Office Suite, Teams, customer service, attention to detail
Preferred skills
Government sector experience
Responsibilities
Respond to phone and live-chat enquiries, accurately process applications and data, maintain accurate records of customer communications, provide administrative support including data entry and word processing, perform general administrative tasks to support team operations
Seniority
Entry to Mid-level, hands-on IC