Customer Service Representative
Core
Process licensing applications, perform clerical data entry, and provide high-volume customer service to applicants for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing records and applicant support services
Domain
Government / Consumer Protection
Deliverable
dashboards & analysis
Required skills
Customer service, data processing, record keeping, mathematical computations, interagency communication, policy compliance
Responsibilities
Review and process license applications, perform routine data processing and record maintenance, check records for accuracy and policy conformity, accept and process payments, answer phone calls and correspondence, assist applicants with outreach to other city agencies, attend training seminars
