Call Agent, Bureau of Customer Support
Core
Handle customer inquiries via phone and live chat regarding vital records, health services, and public health information for New York City residents.
Role type
Customer support call center agent
Builds
Customer service interactions and public health information dissemination
Domain
Public health administration
Deliverable
client delivery
Required skills
telephone communication, live chat support, customer service, oral communication, written communication, computer literacy, data record maintenance, data analysis
Preferred skills
Spanish language proficiency
Responsibilities
Answer calls and chats for various queues including Dog License, Vital Records, and Health Academy; guide customers on order status via E-vital portal; provide health education and referrals; maintain and update computerized databases; handle emergencies and ad hoc assignments.
Seniority
Entry-level to Mid-level, 3+ years experience required