Customer Service Representative
Core
Provide high-volume customer service to licensing applicants in person and via phone, process applications, and perform clerical data entry for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing applications and records for businesses in over 40 industries
Domain
Public sector / Consumer protection / Business licensing
Deliverable
client delivery | dashboards & analysis
Required skills
High-volume customer service, telephone communication, email correspondence, data processing, record keeping, mathematical computations, interagency communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Accept and process payments, perform routine data processing and record maintenance, check records for accuracy and policy conformity, assist applicants with outreach to other city agencies, answer calls and written correspondence, attend trainings
Seniority
Entry-level, supervised IC
