Call Agent, Bureau of Customer Support
Core
Handle customer inquiries via phone and live chat regarding vital records, health services, and public health information for New York City residents.
Role type
Customer support agent (call center)
Builds
Customer service interactions and information dissemination
Domain
Public health administration
Deliverable
client delivery
Required skills
Telephone communication, live chat support, customer service, oral communication, written communication, computer literacy, data record maintenance
Preferred skills
Spanish language proficiency
Responsibilities
Answer calls and chats for various queues including Dog License, Vital Records, and Health Academy; guide customers on order status; provide health education and referrals; assist with website navigation; maintain and update computerized databases; handle emergencies and ad hoc assignments