Platform Support Engineer
Core
First technical responder for enterprise customers and internal users, owning the path from issue intake to resolution or high-quality escalation.
Role type
Senior IC Platform Support Engineer (Kubernetes/Cloud)
Builds
Repeatable support front door and root-cause diagnoses for PhysicsX's simulation software stack
Domain
Industrial engineering, manufacturing, aerospace & defence, automotive, semiconductors, materials, energy & renewables
Deliverable
production ML models
Required skills
Kubernetes investigation, Linux troubleshooting, Cloud fundamentals, GitOps mindset, Incident triage, Root-cause analysis, Stakeholder communication, Runbook creation
Preferred skills
Argo CD, Helm, Docker, YAML troubleshooting, EKS/AKS experience, SaaS/VPC/air-gapped deployment experience, ITSM/structured support experience
Technologies
Kubernetes, Argo CD, Docker, Helm, Prometheus, Linux, Git, Cloud (networking, compute, storage, IAM)
Responsibilities
Triage and classify incoming issues, Debug inside the platform using logs and metrics, Resolve issues or escalate with root-cause diagnosis, Work within structured incident process, Build runbooks and feed recurring issues back to Product, Coach customer engineers remotely
Seniority
Senior, hands-on IC
