Cloud Native Support Engineer Junior - Apprendistato
Core
Junior Cloud Native Support Engineer providing Level 2 operational support, incident management, and troubleshooting for customer cloud platforms.
Role type
Junior IC Cloud Native Support Engineer
Builds
Managed cloud services platforms for enterprise clients
Domain
Cloud Native / Platform Engineering
Required skills
Linux systems, Kubernetes, networking, troubleshooting, incident management, documentation, scripting (Python/Bash), infrastructure-as-code (Terraform/Ansible), containerization (Docker/Podman)
Preferred skills
Kubernetes, OpenShift, Helm, ArgoCD, GitLab CI, Prometheus, Grafana, Elastic Stack, Kafka, Keycloak, Vault/OpenBao
Responsibilities
Manage Level 2 support tickets, analyze alerts and events, troubleshoot incidents, update operational documentation, collaborate on root cause analysis, contribute to automation and runbook development
Seniority
Junior, hands-on IC with academic or apprenticeship background