Customer Adoption Consultant
Core
Help enterprise customers successfully onboard, adopt, and realize value from an AI-powered logistics software platform by coordinating implementation, guiding training, and monitoring adoption metrics.
Role type
Customer Adoption Consultant (B2B SaaS)
Builds
AI-powered logistics software platform for enterprise clients
Domain
Logistics, Supply Chain, B2B SaaS
Deliverable
production ML models
Required skills
Project coordination, Data analysis, Customer onboarding, Stakeholder management, Documentation, Training delivery, Metric monitoring, Workflow integration
Preferred skills
Logistics domain knowledge, Product analytics, SQL, AI software familiarity
Technologies
Excel, SaaS platforms, Collaboration tools, BI tools, SQL
Responsibilities
Coordinate customer onboarding activities from handover to first value; Prepare and maintain project plans, trackers, and documentation; Facilitate customer meetings and follow-ups; Monitor platform usage and adoption metrics; Deliver or coordinate product training and enablement sessions; Analyze customer feedback to identify risks and improvement opportunities; Support feature validation and user acceptance activities.
Seniority
Mid-level, hands-on IC
