Customer and Commercial Manager
Core
Lead the delivery of pathology collection services across a region, ensuring operational performance and exceptional patient/referrer experiences.
Role type
Regional operations and commercial manager
Builds
Pathology collection services for hospitals, clinics, and remote communities
Domain
Healthcare diagnostics / Pathology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operational leadership, stakeholder relationship building, local business development, frontline team coaching, digital onboarding coordination, site quality compliance, CRM management
Preferred skills
experience in healthcare, retail, or customer-focused operational environments
Technologies
digital health tools, reporting tools, CRM systems
Responsibilities
Implement local initiatives aligned with regional strategies; act as first point of contact for healthcare referrers; execute local business development opportunities; coordinate patient and referrer engagement initiatives; facilitate digital onboarding for new referrers; provide daily coaching and guidance to frontline staff; conduct regular site visits to ensure quality and compliance standards
Seniority
Senior, hands-on IC with people leadership responsibilities
