Director, Client Success- Periop
Core
Lead a Client Success team to ensure the success of the Perioperative and Patient Care Coordination client portfolio, driving operational improvements and platform adoption for healthcare systems.
Role type
Director, Client Success (Strategic Account Management)
Builds
SaaS solutions for hospital operations (Perioperative Services, Patient Flow)
Domain
Healthcare / Hospital Operations
Deliverable
production ML models
Required skills
Strategic Account Management, Team Leadership, Healthcare Operations (Perioperative/Patient Flow), Executive Stakeholder Management, Competitive Positioning, Business Strategy, Contract Management, Cross-functional Collaboration
Preferred skills
Startup environment experience, Risk Mitigation
Technologies
Qventus AI Platform, EMR systems (Epic, Cerner)
Responsibilities
Lead and mentor a team of Client Success Partners; Manage team performance against KPIs (NPS, renewal, expansion); Act as escalation point for complex client issues; Own strategic health of the client portfolio; Develop account-level strategies for ROI; Drive expansion and cross-sell opportunities; Collaborate with Product and Engineering to translate client needs into solutions.
Seniority
Director, hands-on leadership