Senior Support Engineer - Dublin
Core
Senior Support Engineer for OpenAI's API platform, acting as the last line of defense for strategic enterprise customers to resolve complex technical issues and ensure reliability.
Role type
Senior Support Engineer (SRE/NOC)
Builds
Operational processes, monitoring workflows, incident response plans, and support automation for the OpenAI API platform.
Domain
AI/ML infrastructure, Cloud Systems, Distributed Systems
Deliverable
production ML models | infrastructure
Required skills
Troubleshooting complex distributed systems, Incident response and root cause analysis, Advanced monitoring and alerting (SLIs/SLOs), Scripting (Python), Cloud infrastructure fundamentals, Cross-functional coordination
Preferred skills
Experience with load balancers, databases, and containerized applications, Automation of support operations
Technologies
Python, Cloud services, Monitoring tools, Alerting systems
Responsibilities
Design and run operational processes for top strategic customers, Configure advanced monitoring and alerting workflows, Lead incident response for high-severity outages, Analyze operational metrics and incident RCAs, Contribute to reliability reviews for new features, Provide support coverage during holidays and weekends
Seniority
Senior, hands-on IC
