16282- Service Operations Supervisor - TX - On Site
Core
Manage client relationships, oversee payroll processing, and ensure seamless delivery of HR and payroll services for a group of clients.
Role type
Service Operations Supervisor
Builds
Client retention strategies and accurate payroll/tax reporting
Domain
HR technology and service / Payroll processing
Deliverable
client delivery
Required skills
Client relationship management, Payroll processing oversight, Tax account registration guidance, Payroll error resolution, Team coaching and performance management, Process improvement analysis
Preferred skills
PEO/ASO/HCM experience, Supervisory experience, Microsoft Office proficiency
Responsibilities
Act as primary contact for assigned clients, Coordinate user setup and training for payroll platforms, Facilitate client retention strategies, Oversee payroll processing and resolve errors, Manage and escalate client issues, Coach Service Associates and lead team huddles, Guide clients on tax account registration and reporting
Seniority
Mid-level Supervisor
