Reservations Sales Agent
Core
First point of contact for guests, managing reservations, upselling, and creating personalized booking experiences for a luxury hotel.
Role type
Reservations Sales Agent
Builds
Guest bookings and revenue opportunities
Domain
Luxury Hospitality
Required skills
Reservation management, upselling, PMS proficiency, written communication, verbal communication, knowledge of hotel facilities, local area knowledge, special requests handling, lead identification, system monitoring, roster flexibility
Preferred skills
Luxury hotel experience, additional languages, sales flair, attention to detail
Technologies
Opera PMS, Microsoft Office
Responsibilities
Manage incoming reservation enquiries, create and maintain guest profiles in PMS, provide personalized service via phone and email, communicate special requests to operational teams, monitor communications and direct enquiries, identify sales leads for the Sales team, stay updated on promotions and loyalty programs
Seniority
Individual Contributor