Customer Technical Support, SaaS (Philippines)
Core
1st line technical support specialist for a SaaS platform managing renewable energy assets, handling troubleshooting, data flow issues, and network diagnostics for solar, wind, and storage clients.
Role type
Senior IC technical support specialist (SaaS)
Builds
Unity REMS (renewable energy management suite) for wind, solar, and storage assets
Domain
Renewable energy + SaaS infrastructure
Deliverable
client delivery
Required skills
SaaS troubleshooting, data flow diagnostics, network fundamentals, SQL, cloud platforms (Azure/AWS), Linux, CRM/ticketing workflows
Preferred skills
Renewable energy industry experience, SCADA system operations knowledge
Technologies
Freshdesk, Azure, AWS, Linux, SQL
Responsibilities
Receive and triage incoming technical support calls and tickets; diagnose and resolve platform issues, data flow errors, and communication failures; escalate complex cases to senior teams; create knowledge articles and documentation; collaborate with engineering and product teams on critical issues.
Seniority
Mid-level, hands-on IC