Enablement Manager | Post-Sales
Core
Design and deliver training programs, playbooks, and frameworks to transform the Customer Success organization into strategic finance advisors and multi-product consultants.
Role type
Post-sales enablement manager
Builds
Training curricula, playbooks, and operating infrastructure for Customer Success teams
Domain
Fintech / Financial services / Customer success
Deliverable
product features
Required skills
Program design, change management, stakeholder management, curriculum development, finance acumen, executive communication
Preferred skills
Experience scaling enablement programs, background in finance or consulting
Technologies
Learning management systems, collaboration tools
Responsibilities
Assess CSM capability gaps, design sales enablement and finance acumen training tracks, document activation playbooks, lead all-hands sessions, build change management frameworks, standardize learning capture
Seniority
Senior, hands-on IC
