Customer Success Enablement Specialist, Retail Lending
Core
Design and deploy digital-first Customer Success programs, AI-driven health scoring, and lifecycle automation for high-volume retail lending segments.
Role type
Customer Success Enablement Specialist (Digital & AI)
Builds
Digital onboarding flows, automated value messaging, in-product guidance, and analytics dashboards for retail lending customers.
Domain
Financial Services / Fintech / Retail Lending
Deliverable
product features
Required skills
Digital Customer Success strategy, Lifecycle Marketing, Automation design, Customer health modelling, Usage telemetry analysis, Process design, Product/Engineering partnership, Data-driven experimentation
Preferred skills
Fintech experience, AI-driven analytics familiarity, Scaling high-volume CS motions
Technologies
CS platforms, Digital engagement tools, Analytics dashboards, AI/ML models
Responsibilities
Design one-to-many CS programs and digital playbooks; Implement AI-enabled health scoring and churn prediction models; Operationalize in-product guidance and automated interventions; Define success metrics and run test-and-learn experiments; Partner with Ops/Data/Product to embed automation into customer experience.
Seniority
Individual Contributor, Execution & Strategy