Regional Technical Service Manager, RoA
Core
Strategic regional leadership for technical service operations across the APEC region, driving service excellence, managing after-sales lifecycles, and ensuring quality for bathroom and plumbing systems.
Role type
Senior regional manager (technical service & quality)
Builds
After-sales service frameworks, technical training programs, and quality improvement initiatives for bathroom and plumbing product portfolios.
Domain
Construction & Home Improvement (Bathroom systems, plumbing, piping, septic systems)
Deliverable
client delivery
Required skills
Technical escalation, after-sales lifecycle management, root-cause analysis, CRM data analysis, technical training design, SOP standardization, team leadership, market intelligence relay
Preferred skills
Cross-regional operations management, multi-cultural team oversight, commercial strategy alignment
Technologies
CRM platforms, ISO standards frameworks
Responsibilities
Serve as senior technical escalation authority for complex product and quality issues; oversee end-to-end after-sales service and claims management; design and deliver technical training for partners and internal teams; standardize service workflows and SOPs; lead and mentor the regional Technical Service team
Seniority
Senior, hands-on IC with management responsibilities