Order_Fulfilment_Coordinator_(Dublin_Sales)
Core
Manage the end-to-end order lifecycle from contract scheduling to delivery, acting as the primary customer contact for a territory while driving revenue growth through cross-selling and up-selling.
Role type
Senior IC order fulfilment coordinator (B2B)
Builds
Customer orders, merchant-awarded projects, and supply chain fulfillment
Domain
Ceramics and lifestyle manufacturing (B2B)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
end-to-end order fulfilment management, tender management, supply chain process knowledge, CRM/ERP system proficiency, data entry accuracy, cross-selling and up-selling execution, KPI monitoring and reporting, internal stakeholder collaboration
Preferred skills
B2B environment experience, territory management model familiarity, product knowledge acquisition
Technologies
Salesforce, SAP, Microsoft Office Suite, Microsoft Teams
Responsibilities
Maintain strong customer relationships as primary point of contact within a territory; manage merchant-awarded projects from inception to delivery; progress and manage customer orders from award to invoicing; identify and pursue cross-selling and up-selling opportunities; foster collaborative relationships with internal departments; resolve customer inquiries and complaints; monitor and report on KPIs such as OTIF delivery
Seniority
Mid-level, hands-on IC