Guest Relations Attendant
Core
Welcome guests, manage check-ins/check-outs, handle accounts, and promote local experiences at a luxury coastal resort.
Role type
Guest Relations Attendant (Front Office)
Builds
Guest arrival/departure experiences and local activity bookings
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Guest service, account management, financial transactions, local knowledge, conflict resolution, sales promotion
Preferred skills
Luxury hotel experience, multitasking, proactive guest anticipation
Technologies
Property Management System (PMS), payment processing terminals
Responsibilities
Welcome guests with sparkling wine on arrival, manage guest enquiries and bookings, process financial transactions accurately, share expert knowledge of local attractions, address guest concerns professionally, promote hotel offerings
Seniority
Casual, entry-level to mid-level IC