Service Desk Engineer
Citizens or permanent residents only
Core
Provide first-level technical support to end-users, troubleshooting IT queries and resolving issues.
Role type
Level 1 Service Desk Officer
Builds
IT support services for end-users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Office 365, Windows AD, Azure AD, SharePoint, Exchange, Group Policy, SLA prioritization
Preferred skills
Intermediate ICT troubleshooting, customer focus, communication
Responsibilities
Provide first-level technical support to end-users, Troubleshoot and resolve IT-related queries and issues, Document and track support requests, Collaborate with the IT team to find solutions