Director Applications Engineering Silicon
Core
Lead a global Silicon FAE organization to deliver customer outcomes from evaluation through deployment for Arm's silicon products.
Role type
Director, Applications Engineering (Silicon)
Builds
Global Silicon FAE teams and support operations for server/platform silicon.
Domain
Semiconductor / Server Silicon / Cloud Infrastructure
Deliverable
client delivery
Required skills
Leading distributed technical teams, operationalizing evaluation/deployment processes, incident management, cross-functional partnership with sales and engineering, technical enablement program design, executive-level customer engagement
Preferred skills
Building FAE organizations during business model transitions, familiarity with Arm-based server ecosystems and Cloud AI infrastructure, managing multilingual/multi-cultural teams
Technologies
Arm-based server ecosystems, Cloud AI infrastructure
Responsibilities
Lead and mentor a distributed team of 10-12 Silicon FAEs across regions; Own global execution quality for silicon customer support; Establish staffing models and on-call frameworks; Define and track support metrics (Day-0 pass rate, MTTR, etc.); Partner with Sales and Engineering on account strategy; Represent field voice in roadmap and tooling priorities; Lead executive-level customer engagements for high-risk accounts
Seniority
Director, strategic leadership & team building