Customer Success Manager
Core
Ensuring technical and operational achievements of customer silicon projects by managing delivery commitments, mitigating risks, and coordinating cross-functional teams from concept to mass production.
Role type
Senior IC Customer Success Manager (Silicon Program Management)
Builds
Customer silicon programs and SoC integration projects
Domain
Semiconductor / System on Chip (SoC) development
Deliverable
client delivery
Required skills
Program/Project Management, Technical Account Management, Cross-functional team leadership, SoC lifecycle knowledge, RAID management, Executive stakeholder management, Change management
Preferred skills
Arm ecosystem familiarity, CPU/System IP/Interconnect knowledge, Program management certifications, Global program delivery experience
Technologies
Arm Solutions, CPU, System IP, Interconnect
Responsibilities
Manage full spectrum of customer silicon program delivery from planning to mass production; Own and maintain central program dashboards; Orchestrate cross-BU strategic account initiatives; Develop alignment between Arm and customer executive priorities; Handle critical blocking issues with timely resolution; Lead Statement of Work (SoW) delivery and conduct regular customer reviews; Build trust-based relationships with customer engineering and leadership teams; Act as single source of truth for program status and risk visibility.
Seniority
Senior, hands-on IC