Head of Customer Success
Core
Lead Technical Account Management and Customer Success functions to build teams and scalable programs helping B2B SaaS customers achieve lasting value.
Role type
Senior leadership Head of Customer Success
Builds
Customer success programs, high-performing global organizations, scalable operating models
Domain
B2B SaaS, software security, developer tools
Required skills
Building and scaling technical customer-facing organizations, developing strong leaders, improving customer adoption and retention, commercial judgment, data-driven decision making, cross-functional leadership
Preferred skills
Experience in developer tools, application security, software supply-chain security, DevSecOps, leading pre-sales and post-sales functions, managing distributed teams
Technologies
None stated
Responsibilities
Build and develop high-performing teams across Technical Account Management and Customer Success, Design and oversee a seamless customer journey from evaluation to expansion, Partner with Sales to identify risks and uncover growth opportunities, Collaborate with Product and Engineering to translate customer feedback into improvements, Define and implement scalable processes and performance metrics, Monitor customer health and team performance data to guide strategy