Customer Solutions Architect
Core
Pre-sales Technical Solutions Architect designing and presenting cloud communications APIs and unified communications solutions for enterprise customers.
Role type
Senior Solutions Architect (Pre-sales)
Builds
Vonage API, CPaaS, Voice, and RTC solutions for enterprise clients
Domain
Cloud Communications / CPaaS / Telecommunications
Required skills
CPaaS/telecommunications industry experience, SIP/RTP/TCP/IP/WebRTC/RESTful APIs/BGP/SS7 knowledge, backend development (Java/C#/Python/PHP), web development (JavaScript/HTML), AI/NLP experience, root cause analysis, enterprise deal leadership
Preferred skills
AI-based tools and technologies (NLP, LLMs), Australian market familiarity, local telco knowledge
Technologies
Vonage API, CPaaS, Voice, RTC, SIP, RTP, TCP/IP, WebRTC, RESTful APIs, BGP, SS7, Java, C#, Python, PHP, JavaScript, HTML, NLP, LLMs
Responsibilities
Design and present Vonage API and CPaaS solutions to address customer challenges, perform implementation reviews and resolve technical issues, communicate with technical and non-technical stakeholders, collaborate with Sales and Product teams, manage complex solution combinations and escalations
Seniority
Senior, hands-on IC
