Customer Success Manager, Commercial
Core
Ensure commercial customers achieve measurable success with Iru's AI-powered security and IT platform by driving adoption, retention, and expansion.
Role type
Senior Customer Success Manager (Commercial)
Builds
Unified identity, endpoint security, and compliance automation platform for high-growth tech companies
Domain
Cybersecurity / IT Infrastructure / SaaS
Deliverable
product features
Required skills
SaaS customer success, high-volume account management, onboarding and enablement, product adoption strategies, retention management, expansion identification, cross-functional collaboration, CRM tools proficiency
Preferred skills
Experience with HubSpot, Zendesk, Jira
Responsibilities
Manage a high-volume portfolio of 500+ commercial customers, drive onboarding and adoption, develop repeatable success plans, lead training sessions and business reviews, monitor product usage, identify expansion opportunities, act as the voice of the customer
Seniority
Mid-level, hands-on IC
