Digital CRM Manager - Senior Associate - Automotive
Core
Lead and coordinate Customer Engagement and Omnichannel programs across strategy, operations, and execution for automotive clients.
Role type
Senior Associate Customer Engagement Manager
Builds
Customer engagement strategies, omnichannel activation programs, and lifecycle orchestration
Domain
Automotive industry, Digital Marketing, Customer Relationship Management
Deliverable
product features
Required skills
Strategic vision, Operational execution, Team leadership, Client relationship management, Omnichannel orchestration, Stakeholder management, Cross-functional coordination, Data-driven performance monitoring, Business roadmap planning
Preferred skills
Automotive industry experience, CRM and marketing automation platform familiarity, International project management
Technologies
CRM platforms, Marketing automation tools, Analytics platforms, Campaign management systems
Responsibilities
Lead and coordinate Customer Engagement and Omnichannel programs, Manage day-to-day client relationship, Guide and mentor delivery teams, Act as first escalation point for delivery topics, Translate business objectives into actionable initiatives, Monitor performance through KPIs
Seniority
Senior Associate, hands-on IC with team leadership