Staff Technical Support Engineer
Core
Resolve complex, mission-critical issues for Global 5000 customers in production and pre-production environments while influencing product roadmaps.
Role type
Staff Technical Support Engineer (API & AI Gateway)
Builds
Kong API Gateway and AI Gateway solutions
Domain
API Management, AI Connectivity, Cloud Infrastructure
Deliverable
client delivery
Required skills
API management, HTTP protocols, secure authentication/authorization (OpenID Connect, OAuth), cloud infrastructure (AWS, Azure, GCP), container orchestration (Docker, Kubernetes, Serverless), Git/GitHub, CI/CD workflows, AI tools utilization
Preferred skills
Technical mentorship, innovation in support processes
Technologies
Kong, AWS, Azure, GCP, Docker, Kubernetes, Serverless, Git, GitHub, Claude, Gemini
Responsibilities
Investigate and resolve complex technical issues via live troubleshooting, create knowledge articles, provide real-time feedback to engineering/product, collaborate with cross-functional teams, mentor team members
Seniority
Staff, hands-on IC with mentorship