Amazon Connect Developer
Core
Design, build, and optimize cloud-based contact center solutions, including intelligent contact flows, IVR systems, and automated customer communication.
Role type
Senior IC Amazon Connect Developer
Builds
Scalable contact center platforms, integrations with CRM and backend systems, conversational AI/chatbots
Domain
Cloud Communications / Customer Experience
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS Lambda, Python, Node.js, Java, API development, CI/CD, Terraform, CloudFormation, CRM integrations, conversational AI (Dialogflow CX)
Preferred skills
Experience with Genesys, Avaya, or Cisco platforms
Technologies
Amazon Connect, AWS Lambda, DynamoDB, S3, CloudWatch, Google Dialogflow CX, Terraform, AWS CloudFormation, Git, GitHub, TFS
Responsibilities
Design and develop Amazon Connect contact flows, IVR solutions, and call-routing strategies; Configure routing profiles, queues, callbacks, and dynamic business hours; Develop AWS Lambda functions and integrate with AWS services; Build and maintain integrations with CRM platforms and third-party applications; Implement conversational AI and chatbot solutions; Troubleshoot and resolve issues involving Amazon Connect and integrations; Support CI/CD processes and infrastructure automation; Collaborate with business stakeholders and technical teams to deliver scalable solutions.
Seniority
Mid-Senior, hands-on IC
