Senior Customer Content Strategist
Core
Scale Legora's customer storytelling program for the US market, producing high-quality video films, case studies, and testimonials for top law firms and in-house legal teams.
Role type
Senior Customer Content Strategist (Video & Written)
Builds
Customer films, case studies, testimonials, speaker moments, and sales enablement assets.
Domain
Legal Technology (SaaS) / B2B Marketing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Video production (concept to post), customer advocacy program management, written case study creation, cross-functional execution, commercial storytelling, regulated enterprise client management, AI tool utilization
Preferred skills
Experience in B2B SaaS or professional services, portfolio demonstrating hands-on video direction, ability to manage senior legal stakeholders
Technologies
AI tools for content repurposing and workflow acceleration
Responsibilities
Own the US customer content pipeline from concept to distribution; direct video shoots and manage production partners; build and maintain the reference/advocacy pool; create written proof points and metrics; enable sales with tailored content; capture content at events; define and measure content success
Seniority
Senior, hands-on IC
