Associate Technical Support Engineer
Core
L1 technical support engineer providing frontline support via chat, phone, and tickets to ensure customer delight and business continuity.
Role type
Associate Technical Support Engineer (L1)
Builds
Support services and customer experience for technology clients
Domain
IT Support / Customer Experience
Deliverable
client delivery
Required skills
voice modality customer service, Windows OS troubleshooting, TCP/IP/DNS/DHCP/HTTP CLI commands, SSL/TLS encryption, Windows & Office 365 administration, Active Directory & Entra ID basics, RESTful API usage, SQL query reading, PSA/CRM tools, financial systems & POS troubleshooting, SSO/MFA configuration
Preferred skills
CompTIA A+, CompTIA Network+, CompTIA Linux+
Technologies
Windows, Office 365, Active Directory, Entra ID, SQL, RESTful APIs, PSA/CRM tools
Responsibilities
Handle customer inquiries via chat, phone, and tickets; troubleshoot network and system issues; maintain KPI targets; configure SSO/MFA; administer basic Windows and Office 365 environments.
Seniority
Associate, entry-level IC