Ticketing Officer
Core
Handle day-to-day ticketing operations, guest service, and problem resolution for a travel and tours company.
Role type
operational ticketing officer
Builds
airline tickets, travel itineraries, and guest service solutions
Domain
travel & tours
Deliverable
product features
Required skills
ticketing systems, guest service, problem resolution, tariff knowledge, inventory management, queue management, regulatory compliance
Preferred skills
Microsoft Office, internet efficiency
Responsibilities
handle guest problems and telephone enquiries, perform pre-flight checks, manage ticket stocks and material display, resolve flight disruption issues, complete queues and re-issues, ensure monetary accountability
Seniority
junior, hands-on IC
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