Customer Success Partner III
Core
Provide outstanding customer service to external customers and internal business partners, acting as a subject matter expert for the Customer Success organization.
Role type
Senior Customer Success Partner
Builds
Customer service solutions, large customer orders, and project implementations
Domain
Digital manufacturing
Deliverable
dashboards & analysis
Required skills
Customer service expertise, project management, cross-functional collaboration, stakeholder communication, process documentation, training delivery, technical support, reporting creation, process troubleshooting
Responsibilities
Serve as a subject matter expert for the team; Collaborate with internal departments to facilitate special requests; Project manage large customer orders and troubleshoot needs; Proactively communicate with stakeholders and customers; Create and send reporting as required; Partner with cross-functional teams to ensure large customer projects are successfully implemented; Manage the response in the Ask the Expert Channel