Customer Success Manager
Core
Ensure customer retention, product satisfaction, and escalation resolution while helping customers realize value from Kornit's digital printing and textile production technologies.
Role type
Customer Success Manager
Builds
Customer success plans, retention strategies, and cross-functional business initiatives for key focus customers.
Domain
Digital printing, textile production, and manufacturing technology
Required skills
Customer relationship management, technical support supervision, project management, contract renewal strategy, churn risk identification, cross-functional collaboration, data-based monitoring, executive reporting, Salesforce proficiency, strategic planning
Preferred skills
Technical support experience, supervising technical personnel
Technologies
Salesforce, Oracle, Microsoft Office
Responsibilities
Manage customer retention and satisfaction, oversee field service engineers, develop customer success plans, lead contract renewal strategies, identify and mitigate churn risks, present executive summaries, maintain status reports and documentation, partner cross-functionally for proactive outreach, conduct personal visits for relationship building and business reviews.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/11-00F-B6-277-customer-success-manager-at-kornit-digital)
