Technical Support Analyst
Core
Front-line technical support analyst providing prompt assistance via telephone and kiosks to resolve user technical issues and manage technology assets.
Role type
Technical Support Analyst
Builds
Seamless support experience and reliable technology services for end-users
Domain
Retail / IT Service Management
Deliverable
client delivery
Required skills
Network troubleshooting, triage, IT asset lifecycle management, hybrid cloud environment understanding (Azure AD, O365, AWS), process-driven task execution
Preferred skills
Computer literacy (MS Office Suite), problem-solving, working under pressure
Responsibilities
Provide technical support via telephone and kiosk, manage application support, handle configuration and asset management, perform systems installation and decommissioning, deliver customer service support
Seniority
Individual Contributor, entry to mid-level