Associate Director, Regional Patient Access & Experience
Core
Regional point of contact for an ultra-rare disease patient support program, guiding patients, caregivers, and providers through treatment initiation, adherence, insurance navigation, and access challenges.
Role type
Senior IC patient access & experience director
Builds
Coordinated patient support experience for ultra-rare disease therapies
Domain
Healthcare / Ultra-rare disease / Patient Access
Deliverable
client delivery
Required skills
Patient and provider engagement, Insurance navigation, Financial assistance program coordination, Program operations management, Cross-functional collaboration, Process improvement, Compliance alignment, Educational program development, Stakeholder training, Subject matter expertise in rare disease therapies
Preferred skills
Rare disease and pediatrics experience, Complex therapies knowledge, Field-based patient engagement, Spanish proficiency, Travel readiness
Technologies
Patient engagement platforms, Case management systems
Responsibilities
Engage patients, caregivers, and healthcare providers to create a seamless support experience; Educate stakeholders on disease state, product materials, and treatment access; Partner with payers and specialty pharmacies to navigate coverage and reimbursement barriers; Connect patients with financial assistance and support resources; Monitor program operations and maintain team alignment; Represent the program at advocacy events and facilitate educational initiatives; Identify and implement continuous improvement opportunities based on field feedback.
Seniority
Senior, hands-on IC
