Representante de Servicio al Cliente en Viajes (Remoto)
Core
Support customers throughout their travel journey from initial booking to post-trip follow-up, ensuring a smooth and personalized experience for luxury and leisure travel bookings.
Role type
Customer service representative (travel)
Builds
Travel reservations and itineraries for luxury and leisure travelers
Domain
Travel and hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, travel/hospitality experience, organizational skills, attention to detail, technology proficiency, proactive follow-up, problem-solving
Preferred skills
Passion for travel, ability to manage multiple client requests efficiently
Responsibilities
Respond to customer inquiries via phone, email, and messaging platforms; assist with luxury and leisure travel bookings, changes, and cancellations; provide accurate destination and policy information; coordinate reservation details and confirm itineraries; proactively follow up with clients before and after trips; handle customer concerns with empathy and solution focus; maintain accurate documentation and update reservation systems.
