IT Support Analyst
Core
Deliver exceptional technology experience for a distributed workforce by resolving technical issues, administering core IT systems, and improving internal processes.
Role type
IT Support Analyst (Tier 1 & Tier 2)
Builds
Internal IT operations, employee onboarding/offboarding workflows, and security compliance.
Domain
SaaS / Technology / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting hardware and SaaS applications, identity and access management, endpoint management, ITSM platforms, user lifecycle management, basic networking, scripting or automation
Preferred skills
macOS support, Windows support, cloud-first environments
Technologies
Google Workspace, Slack, Okta, Jamf, Kandji, JumpCloud, Intune, Jira Service Management, ServiceNow, Zendesk
Responsibilities
Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools; Support remote and hybrid employees across multiple time zones; Assist with identity and access management (Okta, Google Workspace); Manage software provisioning, license assignments, and asset tracking; Identify recurring issues and recommend process improvements or automation opportunities; Maintain internal documentation and knowledge base articles; Partner with Security to support device compliance and access management
Seniority
Mid-level, hands-on IC
