Risk Operations, Collections
Core
Execute and maintain operational initiatives to collect payments from Ramp's delinquent and high-risk small business and commercial accounts via outbound and inbound communication.
Role type
Collections Operations Specialist
Builds
Payment recovery systems and negotiation frameworks for delinquent accounts
Domain
Fintech / Commercial Credit Risk
Deliverable
client delivery
Required skills
collections operations, credit risk management, customer support (phone/email), commercial financial product knowledge, negotiation, critical thinking, analytical problem-solving
Preferred skills
high growth startup experience, fintech experience, SMB or Commercial collections experience
Responsibilities
Ensure timely collections from delinquent and high risk accounts; Balance customer ability to pay with Ramp's risk appetite to negotiate payment plans; Utilize and build tools to manage portfolio efficiently; Meet team KPIs and SLAs
Seniority
Mid-level, hands-on IC
