Especialista en Retención y Cobros
Core
Managing customer accounts, processing payments, and resolving conflicts to ensure account retention and collection goals.
Role type
Customer retention and collections specialist
Builds
Payment processing and account management for rental customers
Domain
Residential rental and property management
Deliverable
client delivery
Required skills
conflict resolution, communication, account management, payment processing, field visit execution, record keeping, goal achievement, computer system usage, local travel, physical lifting (up to 25 lbs)
Preferred skills
prior experience in collections, retail sales, or customer service
Technologies
Support
Responsibilities
Administer customer accounts proactively to keep them current; analyze account activity and define appropriate solutions; communicate with customers, references, and property owners; collect and process payments accurately in-store and during field visits; maintain accurate and up-to-date account records and documentation; conduct professional and efficient field visits; resolve customer concerns while protecting company standards; meet and exceed performance goals related to collections and customer retention.