Senior Analyst - APM & IT Service Management
Core
Drive end-to-end governance of business applications, IT services, and operational processes, extending beyond Application Portfolio Management (APM) to include IT Service Management (ITSM) and AI-enabled improvements.
Role type
Senior IT Analyst (APM & ITSM)
Builds
Governance frameworks for application portfolios, service inventories, and ITSM processes (Change, Asset Management) aligned with enterprise AI strategy.
Domain
IT Service Management (ITSM) / Application Portfolio Management (APM)
Required skills
Application Portfolio Management (APM), IT Service Management (ITSM), Change Management, IT Asset Management, ServiceNow, lifecycle governance, data accuracy, compliance, stakeholder engagement, process improvement, AI/automation enablement
Preferred skills
5-10 years ITSM/APM experience, Power BI, scripting, AI tools, global cross-functional environment operation
Technologies
ServiceNow, Power BI
Responsibilities
Manage APM platform operations and inventory governance; oversee application lifecycle management (onboarding to decommissioning); act as governance approver for service requests; support ITSM domains (Change, Asset Management); drive process simplification and audit readiness; identify opportunities for AI/automation integration; engage cross-functionally to align governance and accountability.
Seniority
Senior, hands-on IC