Business Analyst - IT Asset Management - Warrenville
Core
Define enterprise IT asset management vision, roadmap, and governance; oversee ServiceNow Hardware Asset Management platform configuration and lifecycle workflows for IT hardware.
Role type
Senior IC Business Analyst (IT Asset Management)
Builds
Enterprise ITAM policies, standards, multi-year lifecycle roadmaps, predictive analytics dashboards, and compliance frameworks.
Domain
Healthcare + IT Asset Management
Required skills
IT asset management lifecycle expertise, ServiceNow Hardware Asset Management, requirements gathering, BPMN process mapping, gap analysis, UAT coordination, financial modeling, regulatory compliance knowledge, data analysis
Preferred skills
CITAM, CHAMP, ServiceNow Hardware Asset Management Fundamentals, HAM-CIS, CIS-SAM, ITIL 4 Foundation, AI-driven insights, CMDB governance
Technologies
ServiceNow, BPMN, Cloud, CMDB, Excel, Visio, AI
Responsibilities
Define enterprise ITAM vision, priorities, KPIs, and multi-year roadmap; Provide strategic oversight of ServiceNow Hardware Asset Management platform configuration; Lead initiatives to improve hardware utilization and cost modeling; Establish and improve ITAM policies and governance models; Lead enterprise audits and compliance reviews; Develop predictive analytics and executive dashboards; Mentor ITAM analysts and strengthen organizational capability.
Seniority
Senior, hands-on IC with strategic oversight
