מנהל/ת צוות שירות לקוחות פספורטכארד
Core
Managing a customer service team to meet performance targets and operational goals.
Role type
Team Lead / Supervisor
Builds
Customer service operations and team performance
Domain
Customer Service
Deliverable
dashboards & analysis
Required skills
Team management, English (fluent), Goal setting, Task prioritization, Process improvement, Troubleshooting, Cross-functional communication (via careerplan.io/jobs/92-00A-2F-340-job)
Preferred skills
Leadership, Training and development, Retention strategies, High-pressure environment management, Service orientation
Responsibilities
Conduct team meetings and provide ongoing feedback, Assign tasks and monitor work queues, Lead employee onboarding and training, Execute daily operational plans, Provide real-time professional support to agents, Manage and optimize team workflows, Resolve system-related issues, Serve as a liaison with other departments
