Senior IT Support Specialist - India
Core
Handle IT support requests, manage onboarding, and maintain internal IT assets for end users.
Role type
Senior IT Support Specialist
Builds
Internal IT operations and user access management
Domain
IT Operations / Identity & Access Management
Deliverable
client delivery
Required skills
IT support, hardware configuration, account creation, asset management, vendor management, SSO, PowerShell scripting, Mac OS X, Windows, Linux, troubleshooting, documentation
Preferred skills
Python, ITIL awareness
Technologies
JumpCloud, Mac OS X, Windows, Linux, PowerShell, Python
Responsibilities
Handle IT support requests from internal end users, Follow up on outstanding requests and ensure timely resolution, Create accounts and configure hardware as part of the on-boarding process, Manage and monitor internal IT assets to ensure accurate inventory records, Support computers, printers, scanners, computer peripherals, Take ownership of assigned IT related projects including documentation and integrations, Work with vendors to procure equipment
Seniority
Mid-Senior, hands-on IC