IT Support Engineer
Core
Provide first-line technical support for hardware, software, and connectivity issues for employees in a global hybrid organization.
Role type
IT Support Engineer (Help Desk)
Builds
Seamless onboarding/offboarding experiences and reliable IT environments for employees
Domain
Enterprise IT / Cloud Security
Required skills
Windows and macOS support, Microsoft 365 administration, endpoint management (Intune), identity management (Entra ID), hardware troubleshooting, networking fundamentals, ticketing systems
Preferred skills
ITSM platforms (Jira, ServiceNow), endpoint security solutions, PowerShell scripting, IT certifications
Technologies
Microsoft 365, Intune, Entra ID, Windows, macOS, Jira Service Management, ServiceNow, CrowdStrike, Cato Networks
Responsibilities
Prepare and configure laptops for new employees, support onboarding and offboarding, troubleshoot hardware and software issues, manage user accounts and permissions, track incidents and service requests, maintain IT asset inventory, document technical procedures
Seniority
Mid-level, hands-on IC
