Regional IT Support Specialist
Core
Regional IT Support Specialist providing 1st and 2nd level technical support to employees across the Asia Pacific region for a global hearing healthcare group.
Role type
Regional IT Support Specialist (Service Desk)
Builds
Reliable IT services, user access provisioning, and AV equipment functionality for a global workforce.
Domain
Healthcare / Hearing Technology / IT Support
Deliverable
client delivery
Required skills
1st and 2nd level IT support, hardware troubleshooting, software troubleshooting, network troubleshooting, Microsoft 365 administration, Active Directory/Azure AD management, device provisioning and configuration, AV equipment maintenance, incident management, documentation management, PowerShell scripting basics, stakeholder collaboration
Preferred skills
MSP background, experience with Citrix, SCCM/Autopilot, Cisco Meraki, Cisco Call Manager, Remedy, print server management
Technologies
Microsoft 365, MS Teams, Active Directory, Azure AD, Citrix, SCCM, Autopilot, Cisco Meraki, Cisco Call Manager, Remedy, PowerShell
Responsibilities
Provide 1st and 2nd level IT support via phone, email, remote, and onsite; Troubleshoot and resolve hardware, software, network, and workplace technology issues; Manage provisioning, configuration, and maintenance of IT equipment and user access; Maintain and coordinate AV equipment functionality; Provide IT onboarding and introductory support to new employees; Maintain accurate service desk records, IT assets, and documentation; Collaborate with internal teams, stakeholders, and external vendors to resolve technical issues.
Seniority
Mid-level, hands-on IC