Call Center Agent
Core
Managing inbound calls, resolving customer inquiries and complaints, and updating account data for a global ceramics and lifestyle manufacturer.
Role type
Customer support agent (call center)
Builds
Customer support interactions via phone and other channels
Domain
Ceramics and lifestyle retail
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, account data management, MS Office proficiency, English language proficiency
Preferred skills
Organizational skills, proactive attitude, teamwork, ability to manage multiple priorities
Responsibilities
Managing inbound calls in a timely manner, maintaining quality results by adhering to standards, providing courteous and professional support, assisting in resolving customer inquiries and complaints, troubleshooting problems and providing accurate information
Seniority
Junior, 1-2 years experience