CUSTOMER SERVICE AGENT : ARABIC SPEAKING
Core
Provide high-quality customer service by investigating, resolving, and processing high-volume enquiries while promoting and cross-selling products.
Role type
Customer Service Agent
Builds
Customer support interactions and sales opportunities
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
Arabic (fluent), English (fluent), computer literacy, MS Word proficiency, high typing speed, conflict resolution, empathy, results-driven focus, planning and prioritizing
Preferred skills
ability to work under pressure, adaptability, teamwork
Technologies
customer information systems, MS Word, email
Responsibilities
Identify and understand customer needs, resolve and process enquiries, escalate queries, provide accurate product information, cross-sell products, maintain secure records, achieve personal targets
Seniority
Entry-level
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