Client Success Executive
Core
Partner with Account Management to ensure clients understand and use WGSN's portfolio of consumer and design trend forecasting products, driving user engagement and identifying upsell opportunities.
Role type
Client Success Executive (Commercial Account Management)
Builds
Consumer and design trend forecasts (fashion, beauty, tech, interiors, lifestyle, food/drink)
Domain
Trend forecasting / Consumer insights
Deliverable
client delivery
Required skills
Customer service, commercial mindset, user engagement, workshop facilitation, account planning, product expertise, data monitoring, presentation skills
Preferred skills
Fashion industry experience, retail/lifestyle trends knowledge, creative industries exposure
Technologies
Microsoft/Google suite, Salesforce
Responsibilities
Exceed KPI targets for user engagement; Execute customer journey steps (Onboarding, Maintain, Growth, Rescue); Follow up on customer requests; Deliver interactive workshops; Collaborate on account plans; Monitor active user reports to identify growth opportunities.