ICT Asset Manager (ITIL/ESM)
Core
Provide clear direction for IT Asset and Configuration Management, bringing service teams and stakeholders together to maintain accurate, compliant and well-governed asset and configuration data.
Role type
Senior IC IT Asset and Configuration Manager
Builds
IT Asset and Configuration Management processes, CMDB relationships, and service management controls
Domain
Federal Government IT Service Management
Required skills
ITIL practices, enterprise service management, asset lifecycle governance, configuration management, ESM platform management, process documentation, reporting, measurable controls
Preferred skills
stakeholder engagement, cross-functional team collaboration
Technologies
ESM platforms, CMDB
Responsibilities
Own and continuously improve end-to-end IT Asset and Configuration Management processes; Manage asset lifecycle and configuration management activities; Maintain accurate records, ownership, status and relationships for assets and configuration items; Develop and maintain policies, procedures, process maps, configuration models and controls; Monitor asset and configuration data quality, compliance and performance
Seniority
Senior, hands-on IC
